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FAQs

Frequently Asked Questions

Everything you might want to know, in one place.

Sizing & fit

What sizes do you offer?

Our bras run from a 30 to a 42 band, in AA, A and B cups. Underwear and swim bottoms run XXS to XL.

Why do your cups only go up to a B?

Because that is who we design for. Rather than adding small cups to a size range built for larger busts, every style is drafted from the start for an AA to B cup. The proportions, the cup depth and the strap placement are all built around that.

How do I find my size?

Take our size quiz. It asks a few questions and gives you a recommendation. It takes about a minute.

How do letter sizes match up to bra sizes?
Letter size Bra sizes
XXS 30A, 30B
XS 32AA, 32A, 32B
S 34AA, 34A, 34B
M 36AA, 36A, 36B
L 38AA, 38A, 38B
XL 40AA, 40A, 40B

This mapping applies to styles sold in letter sizes. Styles sold in band and cup sizes are ordered directly in your bra size.

I usually wear a C cup. Will your bras fit me?

Our largest cup is a B, so a true C is outside our range. That said, cup sizing varies a lot between brands, and many people who wear a C in one label are a B in another. The size quiz is the best way to check.

What if I am between two sizes?

Our fabric has a good amount of stretch, so if you are between sizes the smaller one usually gives a more supportive fit. If you prefer a looser band, size up. If you are unsure, order both and return the one that does not work.

Do your bras run true to size?

Yes. Styles are designed to fit true to your usual bra size in our range. Individual product pages will tell you if a particular style runs differently.

Do your bras have underwire?

Many of our styles are wirefree, including the t-shirt bra. Whether a specific style has wire is stated on its product page.

Are the cups removable?

On lightly lined styles, yes. The padding is designed for an AA to B cup and can be taken out if you prefer no lining.

Will the removable cups bunch up or fall out?

They are designed to stay in place through wear and washing. If a cup shifts, reposition it flat in its pocket after washing and before wearing.

Can the straps be converted to a racerback?

Some styles have convertible straps for racerback wear. The product page says so where it applies.

How much compression does the fabric have?

Our signature sculpting fabric is a medium compression. It hugs for a fitted look without squeezing.

My band feels too tight.

A new band should feel snug but never restrictive, and it should sit level around your body rather than riding up at the back. If it digs in or you cannot fit two fingers underneath, go up a band size.

My band feels too loose.

If the band rides up at the back or you can pull it far from your body, size down. The band, not the straps, should be doing most of the work.

The straps keep slipping off my shoulders.

First tighten the straps. If they still slip, the band may be too large, which pulls the strap placement wider than your shoulders. On a style with convertible straps, a racerback setting also solves this.

Do you offer half sizes?

No. Bands come in even numbers from 30 to 42, and cups in AA, A and B.

What size underwear should I order?

Underwear runs XXS to XL and is sized independently of your bra size. If you are between sizes, size up for a more relaxed fit.

Does your swimwear fit the same as your bras?

Swim tops follow the same size range, and swim bottoms are sized XXS to XL like our underwear. Check the individual product page, as some swim styles fit closer than others.

Can I mix sizes within a bundle?

Yes. Bundles let you choose a size for each item in the set, so you are not locked into one size across the bundle.

My size is sold out. What can I do?

Keep an eye on the product page — sizes come back as stock is replenished. Signing up to our email list at the bottom of any page is the quickest way to hear about restocks.

Products & materials

What are your bras made of?

It depends on the style. Our sculpting styles are typically a polyamide and elastane blend — around 78% polyamide, 22% elastane — while our cotton styles use a blend of Supima cotton, micro modal and elastane. Mesh panels are around 96% polyamide, 4% elastane. The exact composition is listed on every product page.

What is Supima cotton?

Supima is an extra-long staple cotton. The longer fibres make a fabric that is softer, stronger and holds its colour better than standard cotton.

What is micro modal?

A fine fibre made from beech wood pulp. It is very soft, breathable and drapes well, which is why we blend it with cotton in our everyday styles.

What is elastane for?

Elastane is what gives the fabric its stretch and recovery — the ability to move with you and return to shape rather than bagging out.

Where are your products made?

Our pieces are produced by overseas manufacturing partners. If you need the country of origin for a specific item before ordering, contact us and we will confirm it for you.

Are your fabrics breathable?

Our cotton and modal blends are the most breathable. The sculpting polyamide blends are lighter than they look and are designed for all-day wear.

Do you sell swimwear?

Yes — bikini tops, bikini bottoms in several cuts, a swim mini skirt, and swim bundles.

What is a bundle?

A bundle is a set of pieces sold together at a lower price than buying each item separately. You choose the size and colour of each item in the set. Browse them in Bundles.

What else do you sell besides bras and underwear?

Corsets, teddies, bodysuits, garters, stockings, loungewear including cotton lounge pants and shorts, leggings, a zip up jacket, swimwear, and small accessories.

Are the colours accurate in the photos?

We photograph as accurately as we can, but screens vary. Colour can look slightly different depending on your device and lighting.

What is the difference between a wirefree bra and a t-shirt bra?

A t-shirt bra has smooth, lightly moulded cups designed to disappear under close-fitting clothes. Wirefree describes the construction — no underwire. Our wirefree t-shirt bra is both.

Do you have full-coverage styles?

Yes. Several styles offer full-coverage cups and underarm coverage. Look for it in the style features on the product page.

Which style is best for everyday wear?

A smooth wirefree t-shirt bra is the most versatile under most clothing. If you want something softer for home or sleep, a cotton or modal style is the more comfortable choice.

Which style is best under a fitted top?

A lightly moulded, seamless t-shirt bra. It has no darts or seams to show through.

Do you restock sold-out styles?

Popular styles are restocked. Some seasonal colours and swim pieces are limited runs and do not return once they sell out.

Caring for your pieces

General guidance — always follow the care label sewn into your garment if it differs.

How should I wash my bras?

Cold water, gentle handling, and a mild detergent. Hand washing is kindest to elastane and will make a bra last considerably longer.

Can I machine wash them?

If you machine wash, use a cold delicate cycle and put your bras in a mesh laundry bag with the hooks fastened, so they do not catch on other garments.

Can I tumble dry them?

No. Heat is what destroys elastane. Reshape while damp and air dry flat, away from direct sunlight and radiators.

Can I use fabric softener?

Avoid it. Softener coats elastic fibres and reduces their stretch and recovery over time.

Can I bleach them?

No. Bleach damages both the fibres and the colour.

Will my pieces shrink?

Washed cold and air dried, they should not. Our cotton lounge pieces are pre-washed so they will not shrink.

Should I wash the removable cups separately?

You can leave them in for washing, but take them out if you want them to dry faster, and lay them flat so they keep their shape.

How should I store my bras?

Lay moulded cups flat or stack them nested. Do not fold one cup into the other — it creases the foam permanently.

How often should I replace a bra?

It depends on how often you wear it. When the band no longer feels snug on the tightest hook, the elastic has given out and it is time to replace. Rotating between several bras rather than wearing one daily makes them all last longer.

How do I wash my swimwear?

Rinse in cold fresh water as soon as you can after swimming, to get chlorine and salt out of the fibres. Then wash gently and dry flat in the shade.

Placing an order

Do I need an account to order?

No, you can check out as a guest. Creating an account does make it easier to find your past orders and tracking later.

How do I create an account?

Go to your account and sign in with your email address.

I did not receive an order confirmation email.

Check your spam and promotions folders first, and confirm the email address you entered at checkout. If it is still missing, contact us and we will resend it.

Can I change my order after placing it?

Contact us as quickly as possible. While your order is still within the 3 business day processing window we can often make a change. Once it has been dispatched we cannot.

Can I cancel my order?

Contact us straight away. If the order has not yet been dispatched we can usually cancel it. After dispatch, you would need to return the parcel under our return policy.

Can I add an item to an order I already placed?

Items cannot be added to an existing order. Place a second order — and contact us, as we may be able to send both together.

Can I change the size or colour I ordered?

If the order has not been dispatched, contact us and we will try. Otherwise, return the item once it arrives and place a new order for the size you want.

What currency are your prices in?

Prices are shown in US dollars.

Will my bank charge me a conversion fee?

If your card is not in US dollars, your bank sets the exchange rate and may add its own foreign transaction fee. That charge comes from your bank, not from us.

Is it safe to pay on your site?

Yes. Payments are processed through Shopify's secure checkout over an encrypted connection. We never see or store your full card number.

Can my billing and delivery addresses be different?

Yes. You enter them separately at checkout.

My payment was declined. What now?

Check the card number, expiry date, security code and that the billing address matches your bank's records exactly. If it still fails, your bank is the only one who can tell you why — declines are decided on their side, not ours.

I was charged but did not get a confirmation.

Sometimes a failed payment leaves a temporary authorisation on your card that disappears by itself within a few business days. If you see a completed charge with no order confirmation, contact us with the amount and date and we will look it up.

An item is missing from my order.

Contact us with your order number and tell us which item is missing. Check first whether your order was split across more than one parcel.

I received the wrong item.

Contact us immediately with your order number and a photo of what you received, and we will make it right.

My item arrived damaged or faulty.

Please inspect your order when it arrives and contact us immediately with photos of the fault, so we can evaluate the issue and put it right.

Do you take orders over the phone?

No, orders are placed through our website only.

Shipping & delivery

Which countries do you ship to?

We ship to the United States, Canada, the United Kingdom and Australia, as well as a number of other countries. The simplest way to check is to add an item to your cart and enter your address at checkout — if we can deliver to you, a shipping rate will appear.

How long before my order is dispatched?

Orders are prepared and dispatched within 3 business days. We do not process or dispatch on weekends or public holidays.

What are your shipping rates?
Method Delivery time Rate
Tracked Standard ~9 business days after dispatch $1.99
Tracked Express ~9 business days after dispatch $2.99, free over $60

These rates apply to the United States, Canada, the United Kingdom and Australia. For other destinations the rate is calculated at checkout. Full detail is on our Shipping & Delivery page.

How do I get free shipping?

Tracked Express is free automatically once your order subtotal reaches $60. No code needed — the rate shows as $0.00 at checkout.

Is the $60 threshold before or after my discount?

After. The subtotal is calculated once discounts are applied and before taxes. If a discount takes you below $60, the free rate no longer applies.

How long will delivery take in total?

Allow around 12 business days in total: up to 3 business days for us to prepare and dispatch, then approximately 9 business days in transit. Delivery estimates are counted from dispatch, not from when you order.

How do I track my order?

You will get a tracking link by email as soon as your parcel leaves us. You can also find it under your account.

My tracking has not updated.

Tracking can take up to 48 hours to show its first scan, and may then sit still for several days while the parcel is in transit. This is normal. If nothing has moved for more than 10 business days, contact us and we will investigate.

My tracking says delivered but nothing arrived.

Check around your property and with neighbours, and look for a card from the carrier — parcels are often left in a safe place or at a nearby pickup point. Carriers also occasionally scan a parcel as delivered a day early. If it has not appeared after 48 hours, contact us.

Can I change my delivery address after ordering?

If your order is still in the 3 business day processing window, contact us and we can usually amend it. Once dispatched, the address cannot be changed.

Do you deliver to PO Boxes?

Yes, on both of our shipping methods.

Do you deliver on weekends?

We do not dispatch on weekends. Whether the carrier delivers at the weekend depends on the carrier and your location.

Will I have to pay customs or import duties?

Orders shipped outside the United States may be subject to import duties and taxes set by your country. These are not included in your order total and are the responsibility of the recipient.

Do orders to Alaska and Hawaii take longer?

Yes. Orders to Alaska, Hawaii and US territories can take longer than the estimates shown.

My order is taking longer than the estimate.

Delivery windows are estimates, not guarantees, and carriers slow down during peak periods and holidays. If your parcel is well past its window and tracking has stopped moving, contact us.

My parcel was returned to sender. Why?

Usually because the address was incomplete or incorrect, the carrier could not access the address, the parcel was not collected from a pickup point, or delivery was refused. Contact us to confirm your address and we will arrange a reshipment.

Will my order arrive in one parcel?

Usually, but larger orders are sometimes split. If part of your order arrives on its own, the rest is likely to be on its way separately.

Is your packaging discreet?

Orders ship in plain outer packaging without any description of the contents on the outside.

Are shipping charges refundable?

No. Shipping charges are not refunded when an order is returned. If your order shipped free, no shipping charge applies.

Returns & refunds

What is your return policy?

We have a 30-day return policy. You have 30 days from receiving your item to request a return.

What condition does the item need to be in?

The same condition you received it: unworn and unused, with tags still attached, in its original packaging. You will also need your receipt or proof of purchase.

How do I start a return?

Contact us to request the return first. If it is accepted we will send you a return shipping label along with instructions on how and where to send your parcel.

Can I just post an item back to you?

No. Items sent back without first requesting a return will not be accepted. Please always contact us first.

Who pays for return shipping?

Once your return is accepted we send you a return shipping label.

Can I return sale items?

No. Sale items and gift cards cannot be returned.

Which items cannot be returned?

Sale items and gift cards. Custom or personalised products, perishable goods and personal care goods are also non-returnable. If you are unsure about a specific item, get in touch before ordering.

How do I exchange an item?

The fastest way is to return the item you have and, once the return is accepted, place a separate order for what you want instead. That way you are not waiting for the return to complete before the new item is reserved.

How long does a refund take?

We will let you know once we have received and inspected your return. If approved, you are refunded automatically to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

My refund has not arrived.

If more than 15 business days have passed since we approved your return, contact us and we will chase it.

Can I be refunded to a different card?

No. Refunds go back to the original payment method used for the purchase.

What if my item is defective or damaged?

Inspect your order when it arrives and contact us immediately if anything is defective, damaged, or not what you ordered, so we can evaluate it and make it right.

I am in the European Union. What are my rights?

If your order is shipped into the European Union you have the right to cancel or return it within 14 days, for any reason and without justification. The item must still be unworn and unused, with tags, in its original packaging, with proof of purchase.

Can I return part of an order?

Yes. Tell us which items you want to return when you request it.

What happens to my discount if I return part of an order?

If returning an item takes your order below the threshold that qualified it for a discount or for free shipping, your refund is adjusted accordingly.

Do I need the original packaging?

Yes, items must be returned in their original packaging with tags attached.

Discounts & promotions

How can I get a discount?

Shop our Bundles and Sale sections, which are reduced year round. First-time customers can sign up to our email list at the bottom of any page for a first-order discount. We announce promotions on Instagram.

Can I use more than one discount code?

No. Only one promo code can be applied per order. That includes special promotions, product discounts and sales.

I forgot to use my code. Can you apply it now?

Codes can only be applied at checkout. We are unable to apply one retroactively once an order has been placed.

My code is not working.

Check that it is valid for the items in your cart. Codes cannot be combined, and are not usable on gift cards, bundles and kits, pre-orders, or already discounted final sale items. Some codes only apply above a minimum subtotal, calculated before tax and shipping. If it still fails, send us a screenshot of the error.

Why did my code stop working at checkout?

The most common reason is that removing an item took your cart below the code's minimum subtotal. The second is that the code is limited to first orders only.

Can I use a code on a bundle?

No. Bundles are already discounted, so promo codes do not apply to them.

Do you have a loyalty or points programme?

Not at the moment.

Do you have a referral programme?

Not at the moment.

Do you offer a student discount?

Not at the moment.

When are your sales?

Our Sale section runs year round. Larger seasonal promotions are announced by email and on Instagram — the email list is the first to know.

Do promotional offers have conditions?

Yes. Offers are valid only during the stated period and on participating products, while supplies last. They are not valid on prior purchases, taxes, shipping charges or gift cards, and cannot be combined with any other offer. See our Discounts & Promotions page.

Account & privacy

How do I sign in to my account?

Go to your account and enter your email address. You will be sent a code to sign in — there is no password to remember.

Where can I see my past orders?

They are listed under your account, along with tracking for anything that has shipped.

How do I update my address or details?

In your account, under your profile.

How do I unsubscribe from marketing emails?

Use the unsubscribe link at the bottom of any email we send. It takes effect immediately.

What personal data do you collect?

Everything we collect, why, and how long we keep it is set out in our Privacy Policy.

How do I opt out of the sale or sharing of my data?

Through our Your Privacy Choices page.

How do I request a copy of my data, or have it deleted?

Contact us with your request. The rights available to you and how we handle these requests are described in our Privacy Policy.

Where can I read your terms?

Our Terms of Service, Refund Policy and Shipping Policy are all linked in the footer of every page.

Still have a question?

Get in touch through our contact page and we will help.