Shipping & Delivery
Shipping & Delivery
Everything about how your order gets to you.
How long it takes
Order processing
Orders are prepared and dispatched within 3 business days of being placed. We do not process or dispatch on weekends or public holidays. During launches and sale periods, preparation may take a little longer — we will email you if your order is affected.
Delivery
Once your parcel has been dispatched, delivery typically takes around 9 business days.
Total time: roughly 12 business days. That is 3 business days of processing, plus around 9 business days in transit. Delivery estimates are counted from dispatch, not from the moment you place your order.
These are estimates rather than guarantees. Carrier delays, customs clearance and peak shopping periods can extend them.
Tracking
Every order ships tracked. You will receive a tracking link by email as soon as your parcel leaves our facility. Tracking information can take up to 48 hours to show its first scan — this is normal and does not mean your parcel is lost.
Shipping rates
| Method | Delivery time | Rate |
|---|---|---|
| Tracked Standard | ~9 business days after dispatch | $1.99 |
| Tracked Express | ~9 business days after dispatch | $2.99 — free on orders over $60 |
Delivery times are estimates in business days from dispatch, and do not include the 3-day processing window. Shipping charges are calculated and shown at checkout before you pay.
Free shipping over $60. Tracked Express is free automatically once your order subtotal reaches $60, calculated after any discounts are applied and before taxes. No code needed — the rate appears at $0.00 at checkout.
Where we ship
The rates above apply to the United States, Canada, the United Kingdom and Australia. We also ship to a number of additional countries — for those destinations, the rate is calculated and shown at checkout.
If your country is not served, you will not be able to complete checkout.
Orders to Alaska, Hawaii and U.S. territories may take longer than the estimates shown above.
Common questions
When will my order actually arrive?
Allow around 12 business days in total: up to 3 business days for us to prepare and dispatch your order, then approximately 9 business days in transit. You will receive tracking as soon as it ships.
My tracking hasn’t updated. What should I do?
Tracking usually takes up to 48 hours to show its first scan, and can then sit without an update for several days while the parcel is in transit. This is normal. If there has been no movement for more than 10 business days, contact us and we will investigate.
Can I change my shipping address after ordering?
Contact us as quickly as possible. We can usually amend the address while the order is still in the 3-day processing window. Once the parcel has been dispatched, the address can no longer be changed.
Do you ship to PO Boxes?
Yes. Both Tracked Standard and Tracked Express can be delivered to a PO Box.
Why was my order returned to sender?
The most common causes are an incomplete or incorrect address, an uncollected parcel left at a pickup point, or a refused delivery. If your order has been returned, contact us to confirm your address and we will arrange a reshipment.
Are shipping charges refundable?
Shipping charges are not refunded when an order is returned. If your order shipped free, no shipping charge applies.
Will I pay customs or duties?
Orders shipped outside the United States may be subject to import duties and taxes set by the destination country. These are not included in your order total and are the responsibility of the recipient.
Still need help?
Email us and we will get back to you within one business day. Please include your order number.